See why forward-thinking System Admins
rely on
Runecast Analyzer

Built by Admins for Admins, Runecast Analyzer provides patented, actionable, predictive analytics for VMware’s vSphere®, vSAN™, NSX™, and Horizon® environments – for companies of all sizes. In 2019, IDG Connect named Runecast one of “20 Red-Hot, Pre-IPO Companies to Watch in the 2019 B2B Tech” space. In 2020, Gartner named Runecast a Cool Vendor.

One of our frequently asked questions is how we differ from VMware Skyline™. If you are already a VMware Production Support or Premier Services subscription customer, then you have access to VMware Skyline™, a technical-support product offered by VMware.

If you already use Skyline, then you’ll be amazed at the intelligence that Runecast Analyzer gives to you and your team.

Feature

Skyline Advisor Production

Skyline Advisor Premier

Runecast Analyzer

Security Hardening / Compliance Checks

None

None

Automated Security Compliance

  • VMware Security Configuration Guide
  • DISA-STIG
  • HIPAA
  • PCI-DSS
  • CIS
  • BSI
  • NIST

Hardware Upgrade Simulation

None

None

Complete Upgrade Simulations based on VMware's Hardware Compatibility List, including server, IO devices and vSAN HCLs

  • Analysis includes BIOS, Driver, and Firmware combinations for accurate simulation results

Issue Detection

Takes 48-72 hours

  • Basic Findings

For example, fixed issues are usually cleared after max. 72 hours. If they don’t clear up, a problem ticket needs to be filed to trigger further investigation.

Takes 48-72 hours

  • Basic Findings
  • Advanced Findings

For example, fixed issues are usually cleared after max. 72 hours. If they don’t clear up, a problem ticket needs to be filed to trigger further investigation.

Takes minutes

  • Findings of all levels
  • Scheduled scans as regularly as every hour
  • On-demand scans for latest results
  • Concise resolution steps are provided in order to minimize exposure to risk

Log Issues Analysis

Manual

  • Assisted Log File upload and Investigation by TSE

Skyline Log Assist helps with uploading log bundles and associates them with a problem ticket for further investigation by a Skyline Technical Support Engineer.

There is no automatic analysis of logs.

Manual

  • Assisted Log File upload and Investigation by senior-level TSE

Additionally, VMware Premier Support offers faster response times of dedicated support staff.

There is no automatic analysis of logs.

Automatic

  • Real-time analysis of VMware logs for both ESXi hosts and VMs for maximum coverage
  • Logs correlated against the VMware Knowledge Base (KB) in real time

Knowledge Update Intervals

Monthly

Monthly

Weekly

  • More often for critical VMware Security Advisories
  • Part of the automatic update process
  • Alternatively, all updates can be deployed out of band, where internet access is unavailable

Range of Supported Products

  • All major VMware products




Supports vSphere, NSX, vSAN,

vRealize Operations and Horizon.

  • All major VMware products




Supports vSphere, NSX, vSAN,

vRealize Operations and Horizon.

  • All major VMware products
  • Amazon Web Services
  • SAP HANA
  • Pure Storage

Support for VMware vSphere, VMware vSAN, VMware Horizon, VMware NSX-V.

AWS Health, CloudFront, Redshift, RDS, AWS Config, CloudWatch, CloudTrail, EC2, IAM, S3, VPC.

Reporting

Reporting online available

  • Via an online dashboard

Reporting available

  • Via an online dashboard
  • A custom report can be requested from your Support Account Manager

Customizable reports

  • Customizable reports instantly generated
  • Various dashboards
  • Customizable Reports are available in PDF, CSV or XLS  format
  • Including historical trends and TOP issues summary

Data Privacy

Skyline takes data privacy seriously, nevertheless data collected may include customer-identifiable information

(Examples include ESXi hostnames, IP addresses, license keys, customer IDs or entitlement account numbers. Data is transmitted to secure data centres within the United States, operated by VMware. *)

Zero data collection

  • All data is kept completely private and locally and
    nothing leaves your environment

Privacy Control

As a cloud service, Skyline depends on the usage of CEIP

The user is required to participate in VMware's Enhanced Customer Experience Improvement Program (CEIP). As part of the Enhanced CEIP, VMware collects certain technical data and product logs about your organization's use of VMware products and services on a regular basis. Data is accessible to VMware employees who perform customer support and engagement. Data can be shared across VMware teams to enable cross-product correlation and analysis. **

Allows for full control over your privacy settings

Offline/Online Usage

Offline functionality

Online functionality

  • As a cloud service offering, Skyline is available only as an online service

Offline functionality

Online functionality

  • As a cloud service offering, Skyline is available only as an online service

Offline functionality

Online functionality

  • All functionalities are fully available with no requirement for internet connectivity

Coverage of Knowledge Base (KB) Articles

200 KB articles

Skyline detects around 200 KB articles

Adding a KB to be checked by Skyline requires a manual process.

200 KB articles

Skyline detects around 200 KB articles

Adding a KB to be checked by Skyline requires a manual process.

700+ KB articles

Runecast detects 700+ KB articles, with any changes automatically included in the weekly knowledge update

The above information was verified at the time of publication on 31 August 2020.

* Source: VMware Skyline FAQ, page 2
** Source: VMware Skyline FAQ, page 3, VMware Skyline Collector Terms and Conditions

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