Victor Central Schools Prevents 20 Downtime-Causing Issues to “Realize Immediate Value”

Victor Central Schools District provides education services to roughly 4,500 students in upstate New York

Customer

Victor Central Schools

Industry

Education

Location

Victor, New York, USA

Employees

~700

Summary

Victor Central School District provides primary and secondary public education services in upstate New York. For over a decade, Victor Central School District’s Junior High School has been named a New York State high-performing school and a “School to Watch” by the New York State Education Department (NYSED).

The VCS campus comprises 166 acres and offers students 32 after-school clubs in the high school alone. From the class of 2019, 98% of students graduated with a Regents Diploma, while 63% earned the higher Regents Diploma with Advanced Designation.

For this case study, we spoke with VCS Director of Computer Services David Henderson, who is responsible for the district’s VMware infrastructure.

Challenge

To support an education district comprising approximately 4,500 students and close to 500 staff members, VCS was running 2 vCenters, 1 for server virtualization and 1 for Horizon desktops. For server virtualization, VCS was running 4 hosts, 2 in their production data center and 2 in their disaster recovery site. For desktop virtualization, they were running 3 hosts, all located in their data center. VCS had an environment comprising a total of 45 virtualized servers and 160 virtualized Win10 desktops.

According to Mr. Henderson, a major concern was “not knowing whether their VMWare environment had any misconfiguration issues or security vulnerabilities.

Solution

Deploying and running Runecast Analyzer in VCS’s environment only took about 90 minutes, which included implementation of recurring (proactive) driver incompatibility updates and removed the need to manually ‘stay current’ with VMware updates. Additionally, it gave VCS the ability to quickly and easily pinpoint and remediate any potentially disastrous security vulnerabilities, followed by a one-click re-analysis of the environment post-remediation.

Within the first few months of using Runecast Analyzer, VCS proactively identified and fixed more than 20 critical issues in their environment. As VMware has continued to update ESXi, VMwareTools, and Horizon, Mr. Henderson said that, “Runecast has kept pace identifying additional vulnerabilities.

”In addition to multiple outdated driver and misconfiguration issues, Runecast Analyzer showed VCS many improvements that could be made to strengthen security for the network.

Benefits

VCS now has an all-encompassing view of hardware driver, firmware, and bios incompatibilities, as well as the ability to view vulnerabilities and potential risks in both virtual server and virtual desktop environments.

According to Mr. Henderson, “It comes down to what you don’t know, you don’t know. I had a purple screen of death on one of my hosts several weeks before using Runecast. I had no idea what caused it. I looked at Runecast Analyzer, and it identified that I was running a NIC driver that was buggy with the symptom being a purple screen. I updated the driver on all of my hosts and have not had the issue since.”

Highlights

  1. Extremely simple setup and configuration
  2. Next to zero overhead to manage solution
  3. Identified/Fixed 20 critical VMware issues in the first few months
  4. Identified misconfigurations that needed correction
  5. Resolved critical server outage (PSOD) that would result in downtime
  6. One click to re-analyze

Tips and tricks

Additional information

No items found.

“We did not see anything else on the market that could do what Runecast does. We downloaded the product, installed it, ran it and immediately realized the value in having such a tool.”

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