Managing complex IT environments has become challenging in large part due to the sheer volume of manual work required. As a result, automation has emerged as a critical solution, transforming the way that IT Service Management (ITSM) functions are performed, by integrating intelligence and adaptability into daily operations. By minimizing manual interventions and fostering real-time response, automation is revolutionizing the ITSM landscape.
Automation–Key to Daily Operations
ITSM tools play a vital role in ensuring seamless day-to-day IT operations. Among the many solutions available, ServiceNow stands out as a leader in the field. Recognizing the need to reduce manual work and promote automation for daily operations, Runecast started to provide integration with ServiceNow some time ago. This integration manifested through Runecast’s plugin with ServiceNow, has since been a powerful addition that transforms the way that teams handle support tickets.
“A proactive approach is essential when it comes to managing mission-critical IT,”
Stanimir Markov, CEO and Co-Founder of Runecast has stated, and Runecast’s desire to automate everything is built on this principle.
This plugin provides an integrated approach to managing IT environments, particularly focusing on platforms like VMware vSphere, NSX-V, vSAN, and Horizon. By leveraging this plugin, IT professionals can streamline the process of generating and assigning support tickets based on new findings.
Generating and Assigning Support Tickets
The process of identifying issues within your environment can be arduous and time-consuming. This plugin alleviates this challenge by automatically detecting problems and generating support tickets. Moreover, it automatically assigns these tickets to the appropriate team, ensuring a smooth response.
Monitoring and Keeping Issues Updated
The utility of this plugin extends beyond the creation and assignment of tickets. It also actively monitors previously generated tickets for any changes, keeping issues updated as they become available. This feature ensures that all those interested are kept informed and that resolution timelines are met efficiently.
Runecast – Built by Admins for Admins
Runecast is a solution built by admins for admins, so it was designed to help alleviate the pains of mundane manual labor, reactive approaches, skills gaps and labor shortages. Our mission is to lead organizations into the future by pioneering proactive technologies and approaches that help them stay ahead of emerging threats. Runecast is a Gartner Cool Vendor, referred to by several experts as a ‘must-have’ solution for VMware-based environments.
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